# Tele-doctor consult: talk to a doctor from home

Book a slot with a partner doctor and consult from home through a link, with the family's consent recorded.

Source: https://healthcare.servq.in/services/tele-doctor/

> A tele-doctor consult is a booked appointment with a partner doctor over a call or video link, so an older person can get medical advice without travelling. It suits follow-ups and non-emergency questions. It is not suitable for emergencies: call 108.

## Who tele-doctor consult is for

- Seniors with regular follow-ups who find travel tiring
- Families who want a doctor's view on a new symptom that is not an emergency
- Members of ServQ Healthcare plans that include tele-doctor access

## What is included

- Booking a slot with a partner doctor
- Sending the consult link before the appointment
- Recording consent for the consult
- Letting the home nurse or attendant help the patient get ready for the call

## What it does not include

- Handle emergencies. Chest pain, trouble breathing, stroke signs, serious injury or unconsciousness need 108 or the nearest hospital now
- Guarantee a prescription: that is the doctor's decision
- Sell medicines

## Who provides it

Consults are provided by partner doctors. ServQ Healthcare arranges the booking and does not practise medicine itself.

## How to book

1. **Tell us what you need**: Send a request or use the app. Share the age, health conditions and any doctor's advice.
2. **We match a verified provider**: Our team confirms the care needed and assigns a provider whose qualification fits the task.
3. **Visit with OTP**: The provider arrives, you share a start OTP, care is given and notes are recorded. You share an end OTP when the visit is complete.

Pricing: **₹[PRICE]** per visit or per shift. Final prices will be confirmed before launch. See [plans and pricing](https://healthcare.servq.in/plans/).

## Common questions

### When should I not use a tele-doctor consult?
Never for an emergency. If there is chest pain, difficulty breathing, face drooping, slurred speech, weakness on one side, a serious fall or head injury, confusion with fever, or very low sugar, call 108 or go to the nearest hospital immediately.

### Which doctors are available?
Doctors are partners of ServQ Healthcare. The list of specialities will be shown when you book. [DOCTOR PARTNER DETAILS]

### Do I need a smartphone?
A phone or computer that can open a link is enough. A family member or our nurse or attendant can help an older person join.

> **Note:** **In an emergency, call 108 (ambulance) or go to the nearest hospital.** ServQ Healthcare supports planned and ongoing care at home. It is not an emergency service.

[Join the waitlist](https://healthcare.servq.in/contact/#lead)