# Tele-doctor consult: your questions answered

Short answers about tele-doctor consult. For the full service page, see below.

Source: https://healthcare.servq.in/services/tele-doctor/faq/

### When should I not use a tele-doctor consult?
Never for an emergency. If there is chest pain, difficulty breathing, face drooping, slurred speech, weakness on one side, a serious fall or head injury, confusion with fever, or very low sugar, call 108 or go to the nearest hospital immediately.

### Which doctors are available?
Doctors are partners of ServQ Healthcare. The list of specialities will be shown when you book. [DOCTOR PARTNER DETAILS]

### Do I need a smartphone?
A phone or computer that can open a link is enough. A family member or our nurse or attendant can help an older person join.

### Is the consult free?
Consult fees will be published before launch. [PRICES TO BE CONFIRMED]

### Can the doctor write a prescription?
That is the doctor's decision and follows medical rules. ServQ Healthcare does not promise a prescription.

### Is my parent's consult private?
Consultations are between your parent and the doctor. We record consent and keep health information protected as described in our Privacy Policy.

### What if the internet is poor?
Tell us. A phone call may be possible, or the slot can be rescheduled.

### Can a family member join the call?
Yes, with your parent's consent. It often helps to have a family member listening.

> **Note:** **In an emergency, call 108 (ambulance) or go to the nearest hospital.** ServQ Healthcare supports planned and ongoing care at home.

[About tele-doctor consult](https://healthcare.servq.in/services/tele-doctor/)