# Safety and trust

Letting someone into your parent's home takes trust. Here is how we earn it.

Source: https://healthcare.servq.in/safety/

> ServQ Healthcare checks provider ID and credentials before approval, limits every role to its scope of practice, confirms each visit with a one-time code (OTP), and keeps health information private and consent-based. We are not an emergency service: call 108.

## Provider checks

- We collect and review ID, address proof, a selfie and professional credentials such as a nursing or physiotherapy council registration before a provider is approved
- Providers complete training and an agreement on conduct before taking visits
- Credentials are checked again every year
- Providers carry a company ID card

## Scope of practice, built into dispatch

Each provider has a grade, and a booking is only offered to providers whose grade is allowed for every task in it.

| Role | May do | May not do |
|---|---|---|
| Nurse | Injections, IV drip on prescription, wound and catheter care, vitals, giving prescribed medicines | Change doses or start treatment |
| Physiotherapist | Assessment and therapy sessions | Prescribe medicines |
| GDA (home health aide) | Daily-living help, vitals, mobility, hygiene, feeding | Injections, IV, wound packing |
| Attendant | Companionship and daily-living help under a care plan | Medical tasks |
| Escort | Accompanying to hospital and OPD | Clinical tasks |

## Verified visits

- Start and end OTP for every visit, shared by you
- Provider check-in is tied to the home's location and a photo
- Notes, vitals and medicines given are recorded for the family

## SOS and emergencies

The app has an SOS button that raises an alert to the ServQ Healthcare team. **For a medical emergency always call 108 first** or go to the nearest hospital. Providers follow a red-flag guide: call 108 or the hospital, then tell the family.

## Money and valuables

- Pay the company through the app, never cash to a provider
- Providers do not handle your cash, cards or valuables

## Privacy

Health information is sensitive. We ask for consent for specific purposes, show providers only what a visit needs, and follow India's data protection law. Read the [Privacy Policy](https://healthcare.servq.in/privacy/).

## Concerns and complaints

Tell us at any time through the app or by contacting support@servq.in. Grievance officer: [GRIEVANCE OFFICER].

[Talk to us](https://healthcare.servq.in/contact/#lead)